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FREE SHIPPING ON ALL ORDERS

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Frequently Asked Questions

SHIPPING

HOW MUCH DO YOU CHARGE FOR SHIPPING?

DO YOU SHIP TO MY COUNTRY?

DO I HAVE TO PAY CUSTOMS & DUTIES FEES?

WHERE ARE YOUR ITEMS SHIPPED FROM?

I NEED EXPEDITED SHIPPING. DO YOU OFFER THIS SERVICE?

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

HOW DO I TRACK MY ORDER?

ORDER STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?

WHY IS MY SHIPMENT STATUS UNCHANGED?

TRACKING SAYS DELIVERED BUT I HAVEN’T RECEIVED MY ORDER YET?

I ORDERED MORE THAN ONE ITEM BUT HAVE ONLY RECEIVED ONE OF THEM. WHY?

MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO?

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER IS PLACED?

RETURNS AND REFUND

WHAT IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

WHAT IF I AM UNHAPPY WITH MY ORDER AND WANT TO RETURN IT FOR A REFUND?

WHAT DO I DO IF I HAVEN’T RECEIVED MY REFUND ?