Most of the time there isn’t any customs fees to pay
however this will depend on your exact location, you might be charged a small custom fee or import tax for the final delivery. In this case, please kindly pay the required fee
to receive your order
Most of our orders are dispatched from our North American warehouses, however if an item isn't in stock your order might dispatch from our Hong Kong warehouse. In most cases this won't affect shipping times, if it does you will be notified by email
We will notify you by email when your order have been
shipped. Please allow 24-72 hours after your order has been placed for
tracking information to be generated and emailed to you. You can also
conveniently track your shipments directly on our website in the track your
Shipping is usually between 6-10 days. Please note due to covid, shipping might be slightly delayed and that all orders have a processing time of between 1-3 days, so
processing time plus shipping time = arrival time. We cannot be responsible for
custom delays or any delays due to postal service. If you order does not arrive
within 15 days please contact our support team.
Tracking information will be emailed to the same email you
provided when placing your order. Please allow 24-72 hours after your order has
been placed for tracking information to be generated and emailed to you. You
can also conveniently track your shipments directly on our website in the track
your order section
Shipment delays sometimes happen and can be due to several
factors including, weather incidents, customs inspections, backlogs or wrong shipping
information. Please be patient and if status hasn’t changed or you haven’t received
your order please contact your local post office or shipping company and
provide them with your tracking information
Sometimes postal services mark an order as delivered when it
has reached your local post office even though you have not yet received your
package. In this case, please wait a few more days for your postal service to
deliver the package to your home or contact your local post office as they may
be holding the item for you.
Most items ship from our warehouses in the USA and Canada, if an item is
not in stock we will ship from our Hong Kong warehouses. If this
is the case then it is not uncommon to receive a few packages from us at
different times. If you did not receive a tracking number for an item you are
expecting, please contact our customer support at firstname.lastname@example.org
Customs, Postal Services and MyShopppy are different
entities, we are not liable for any delays caused by customs or local post
services and cannot be made responsible for the customs services in your
country. Payment of customs and/or taxes is the responsibility of the recipient
and will not be covered by us. For further details of charges or if your order
is being held up at customs, we suggest calling your country's customs
department directly and asking them to release your items, most of time items
are released with one simple call.
After an order has been placed shipping address cannot be changed if you need to make any changes to your shipping address, please contact our customer service within 12 hours of placing the order and we might be able to take care of it but can’t guarantee it. Please ensure that all the information you have provided is correct before submitting your order to prevent mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us
Don't worry your covered! If you have received a damaged or faulty product, please send us photographic, or video proof of the damage at email@example.com within 5 days of receiving your products and we will send you a new working item free of charge. Please refer to our warranty section for more information.
We believe in our products and offer a 30 day satisfaction refund policy. If you're unhappy with your purchase, send us the product back in working condition with original packaging and we'll refund your money excluding shipping, please refer to our refund page for more information.
Please allow 3-10 days for any refunds to be posted to your account. Here are the steps to follow if your refund is late or missing, if you’ve done these steps listed below and still haven't received your refund please contact us at firstname.lastname@example.org
Contact your credit card company to verify how long it takes for refund to be posted
Contact your bank there is often some processing time before a refund is posted
Call or email us to double check date was refunded